Refund Policy
This Refund Policy explains how cancellation and refunds work for Veskon's paid plans. Orders are processed by our online reseller Paddle.com, the Merchant of Record, so approved refunds are issued by Paddle.
1. Try Before You Buy
Veskon has a free plan that needs no payment card, so you can see the service before you pay for a plan.
2. Cancellation
You can cancel your subscription at any time from the Billing page of your dashboard. After cancellation you will not be charged again, and you keep access to paid features until the end of the current paid billing period.
3. Refunds
Payments are generally non-refundable, and we do not refund partial billing periods.
If a material failure of the service that is attributable to us prevented you from using it, contact us and we will review your request; we may issue a full or proportionate refund.
Where the law of your country gives you a right to withdraw from the purchase (for example, a 14-day right for consumers in the EU, the UK or Türkiye), that right applies as described in Paddle's refund policy.
4. How to Request a Refund
Email [email protected] from the address you used to purchase, or contact Paddle through the link in your order receipt (paddle.net).
Approved refunds go back to the original payment method. Depending on your bank, it can take a few business days for the refund to appear.
5. Contact
[email protected] · +90 530 222 9103
This is a convenience translation. The legally binding version of this policy is the Turkish text, in accordance with the laws of the Republic of Türkiye.